How Long Will It Take To Get My Package?

If the item can be shipped via Fedex or UPS it can take between 2-6 weeks.

Custom made items: Depends on your project.
Portraits and artworks can be delivered within 4-6 weeks.
Sculptures & Vases can be delivered within up to 6 weeks.
Once your order is received, we will get back to you within 24-48 hours with all the details.

Luxury Furniture: Furniture need to be shipped by a boat. Luxury furniture can be delivered within up to 6 weeks.
Once your order is received, we will get back to you within 24-48 hours with all the details.

You can also contact us at any time for questions or help.

How Can I Return a Product?

In case you decide to return an item, you must inform us within seven days from the time you receive the item. Once you have decided to make the return, you must notify VON luxury so that we can provide guidance and information regarding the process.

VON luxury will offer a full refund of your purchase as soon as the return is processed. However, the request will not be entertained in case the product is damaged or comes without the original package that protects it from damage during the shipment.

It is your responsibility to check the items shipped to you for any kind of damage, faults, shortages, and to specify the issue on the delivery receipt. In case the damage is severe, you should refuse to accept the delivery and contact VON luxury at the earliest.

In case you fail to identify any damage, defect, or flaw at the time of delivery, at a later date you must notify us by sending an email or message within 48 hours of receipt.

In case an item is to be returned due to damage/discrepancy or any other issue mentioned above, we will pay the cost of return shipping up to a maximum of $100.00 USD. If the cost is higher than $100.00 USD, you will be responsible for the payment.

All free return requests will only be entertained after proper review and approval by VON luxury.

Returns should only be made via an insured and trackable shipping carrier, and the tracking information must be provided to VON luxury.

We do not take responsibility or liability for items damaged in shipping. In such an event, the free return policy will not be applicable to the damaged item. However, you can contact the shipping carrier for an insurance claim.

Do I need an account to place an order?

Yes, you need to sign up or login to VON Luxury to place an order.

Is Buying On-Line Safe?

As our websites officially registered user, you are responsible for the maintenance of confidentiality of you log in details (username and password). Please make sure to keep your account information confidential and take all necessary steps required to protect your account from being used for any illegitimate purposes. Remember to log out after every session so that your credit card information and other details remain protected, in case you access your account from a new PC. You, as a certified user of www.vonluxury.com agree to accept the liability for all of your personal actions that occur from your account. In case of any unauthorized usage or security breaches, you are urged to get in contact with us on an immediate basis.  VON Luxury reserves the right to terminate accounts, refuse service, or edit and remove any content on the basis of our sole discretion.

Our website encrypts your credit card details and any other personal data you provide using SSL technology (secure socket layer), so that we can provide secure transmissions of the data from the users’ PC to VON Luxury’s servers. Secure socket layer or SSL is a standard industry protocol for any encryption that has to take place over the internet.

While no kind of system can ever be completely secure, our implemented measures have minimized the risks of any breaches of security to a great extent, considering the nature of the information that our customers are requested to provide. Also, please note that all of the information provided by the users through emails will always be encrypted.

Please remember that the transmissions of any personal data over the internet can never be 100% secure, and even though www.vonluxury.com will go to all extents possible to make sure your information is secure, no guarantees about the security of the information transferred through our  website can be made. Therefore, any transmission of personal data made by users should be done at their own risk. Once our system receives your details, however, we will stringently use all our security features and procedures to prevent any unauthorized violations of your information.

For more information please read the privacy policy.

How can I track my order?

You can contact us at any time for orders & support.

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