At VON luxury, we try our best to ensure the highest level of customer satisfaction. In order to avoid any kind of disputes and discrepancies, we advise you to carefully read the following terms of purchase. Making payment (part or full) automatically signifies your consent to enter a legal binding contract with VON luxury, with all the terms and conditions, including but not limited to policies regarding returns, refunds, and cancellations. The receipt of payment by VON luxury binds you to the contract, unless VON luxury declares at anytime by any communication method that the order has not been accepted. In such an event, VON luxury will refund any funds owed.
Buyer Protection
VON luxury guarantees full and complete Buyer Protection. The guarantee details are as follows.
In case you decide to return an item, you must inform us within seven days from the time you receive the item. Once you have decided to make the return, you must notify VON luxury so that we can provide guidance and information regarding the process.
VON luxury will offer a full refund of your purchase as soon as the return is processed. However, the request will not be entertained in case the product is damaged or comes without the original package that protects it from damage during the shipment.
It is your responsibility to check the items shipped to you for any kind of damage, faults, shortages, and to specify the issue on the delivery receipt. In case the damage is severe, you should refuse to accept the delivery and contact VON luxury at the earliest.
In case you fail to identify any damage, defect, or flaw at the time of delivery, at a later date you must notify us by sending an email or message within 48 hours of receipt.
In case an item is to be returned due to damage/discrepancy or any other issue mentioned above, we will pay the cost of return shipping up to a maximum of $100.00 USD. If the cost is higher than $100.00 USD, you will be responsible for the payment.
All free return requests will only be entertained after proper review and approval by VON luxury.
Returns should only be made via an insured and trackable shipping carrier, and the tracking information must be provided to VON luxury.
We do not take responsibility or liability for items damaged in shipping. In such an event, the free return policy will not be applicable to the damaged item. However, you can contact the shipping carrier for an insurance claim.
Luxury Furniture-Buying conditions
30% payment in advance, as a warranty.
70% will be charged once the product is finished and is ready to be delivered to the customer.
Non Standard Products, CUSTOMIZED OR MADE-TO-MEASURE:
For all customized and/or made-to-measure products (including finishes, lacquering and so on…), the order must be guaranteed with a 50% payment in advance.
Taxes and shipment:
- International Market (except Spanish market): taxes and other import taxes that might apply in the different countries are not included.
- Spanish Market: VAT not included for purchases to be delivered to any territory within Spain. VAT will be applied in the corresponding bill.
- Transport and assembly fees are not included, neither for the Spanish nor the International Markets (except for deliveries within Madrid Region). The Packaging of the products is included, whenever it comes from the manufacturer. In case of a special delivery a different packaging might be necessary and it will be payed by the customer.
- For all the above mentioned cases (even for free of charge deliveries), in case of re-deliveries due to reasons not under the responsibility of the company or the transportation company, a fee will be charged (double of the transport cost). Important! In order to avoid re-deliveries or issues with the deliveries, the customer has to let us know in advance, when placing the order, the possible existence of barriers or difficulties that could lead to an unsuccessful delivery due to those reasons. The Company declines any responsibility in the delivery and the subsequent costs, if not aware of those possible issues.
Copyrights and Intellectual Property
All rights reserved. All of the contents of the website are subject to copyright, trademark rights, and other intellectual property protection of VON Luxury. All of the information on the website, including but not limited to text, images, audio, graphics, scripts, videos and etc., may not, except for strictly private purposes or where otherwise indicated, be reproduced, transferred, distributed, sold, reused, licensed, published or stored for commercial use without prior written permission of VON Luxury. Any and all Modifications to the contents of the website are expressly prohibited. Any infringement of the VON Luxury’s copyright or any other intellectual property rights, including any rights owned by third parties, may lead to civil or criminal proceedings being initiated against such infringer.
The images on the site are used to demonstrate services and products offered by our partners. The site was granted permission to use the images in order to promote the services of its partners. VON Luxury shall not be held accountable for any and all violation of copyright issues while using the images on the site.
As part of signed agreements with our partners, the partners state that they are the owners or/and creators or/and have the rights to sell the products and services they offer.
Trademarks
Any proprietary logos, display marks, trademarks and service marks found on this site belong solely to VON Luxury. Their appearance anywhere on the site does not grant you or anyone else license to use them in any manner. Any such use of the contents of the site may violate copyright laws, trademark laws, the laws of privacy and publicity as well as civil and criminal statutes.
No warranties or representations
All of the information contained on this site, including services and data is provided “AS IS”. VON Luxury makes no warranties or representations whatsoever for the accuracy of the contents published on the site, to the fullest extent permissible by law. In no event, shall VON Luxury be held liable to any party for any direct, indirect, special or other consequential damages for any use of this site, or on any other hyperlinked website, including, without limitation, any lost profits, business interruption, loss of programs or any other data arising out of or in any way connected with the use of VON Luxury’s site. By using this site, you hereby exempt VON Luxury from any and all liability in an event of errors, omissions, faults or damages caused to your computer, software or data, including but not limited to damages caused by viruses or any files which might be transmitted or activated when you access, browse, download or otherwise use this site. The company shall not be held responsible for any unlawful use of the site or for any violation of third party rights.
Indemnification
You hereby agree to indemnify, defend, and hold VON Luxury and all of its agents, directors, employees, information providers, licensors and licensees, officers (collectively, “Indemnified Parties”), harmless from and against any and all liability and costs (including, without limitation, attorneys’ fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions.